If you inquire about any of our Tour Experiences please CONTACT US with any questions you may have and we will get back to you. After your tour and date have been confirmed over the email, we will contact you in order to make a reservation by paying a deposit. For further details please refer to the below information.
Daily Tour Experience
When you decide to confirm the daily tour experience, we will send you an invoice in the fixed amount which could be paid through our system link as a secure payment gateway. After receiving the deposit, we will send you the confirmation voucher. The rest of the payment will be done one day before the Tour Experience.
If the daily tour that you would like to book, is scheduled for the following day as per your inquiry then we will make the agreement without making the deposit and confirm it upon availability.
Cancellation policy for daily tour experiences:
+ 7 days prior confirmed date 100 % deposit will be refunded
7-2 days prior confirmed date 50 % deposit will be refunded
1-day prior confirmed date there will be no deposit refund
Travel Experience + 2 days
Upon receiving the inquiry for a Customized Land Experience or Adriatic Deluxe / Luxury Cruises, we will discuss all related details. After the itinerary is confirmed with all reservations required and a total budget, we will send you an invoice for 50% deposit of the total amount. After receiving the deposit, we will send you the confirmation voucher for the particular chosen Experience.
The full balance payment is due 15 days prior to the departure. After we receive the full payment we will send you the final confirmation voucher with itinerary and all relevant travel documents with all details related to the program.
Cancellation policy for customized tour experiences:
+ 15 days prior confirmed date 50 % deposit will be refunded
15-2 days prior confirmed date 50 % of full payment will be refunded.
1-day prior confirmed date there will be no refund
Methods of Payments
- By your CC (Master, Visa)
- By bank transfer to KaJan Experience account – IBAN
- By local bank transfer to KaJan Experience account (if you are in Croatia)
- By cash (after confirming the tour a day prior scheduled date)
Street Address: Andrije Hebranga 32, 20000 Dubrovnik, Croatia
Business Registered ID: 97753289
Company ID: HR-AB-20-19010106389
Bank name: RAIFFEISENBANK AUSTRIA D.D.
Bank Address: MAGAZINSKA CESTA 69
City, Postal Code: 10000 ZAGREB
Country: CROATIA, EUROPE
Account Number (payments in Croatia): 2484008-1135135175
IBAN (International payments code number): HR 0624840081135135175
SWIFT CODE: RZBHHR2X